FAQ
“Çelebi Platinum Services” is a private passenger service that ensure our guests moveseamlessly through the airport and on to their final destination.
Çelebi provides Platinum Services at below stations in Turkey:
- Istanbul Airport
- Istanbul Sabiha Gökçen Airport
- Antalya Airport
- Bodrum Airport
- Dalaman Airport
- Izmir Adnan Menderes Airport
- Ankara Esenboga Airport
- Trabzon Airport
and;
in Budapest Airport in Hungary.
Our Platinum Services team carry out all the procedures you have to go through during your time at the airport, accompany you, shortens procedures time and aim to make your time at the airport enjoyable.
Our team accompany you through your check in procedures, lead you to fast track facilities and make you go through security and passport controls quickly. Furthermore, our team lead you through the airport facilities according to your needs and manage them for you.
You can make your reservation;
- by sending an e-mail:
- Platinum Turkey e-mail:platinum@celebiplatinum.com
- Platinum Budapest e-mail:platinumservice@celebiaviation.hu
- by calling us:
- Platinum Turkey phone number: +90 850 252 1 252
- Platinum Budapest phone number: +36 1 296 5933 ya da +36 70 332 4012
- by filling out reservation form at https://www.celebiaviation.com/platinumservices/reservation
Please click for Celebi Platinum Budapest Terms and Conditions:
Our Platinum concierge team provides you with transfer services, hotel reservations, city tour, car rental etc.
Please send your requests to our team our:
- by sending an e-mail:
- Platinum Turkey e-mail:platinum@celebiplatinum.com
- Platinum Budapest e-mail:platinumservice@celebiaviation.hu
- by calling us:
- Platinum Turkey phone number: +90 850 252 1 252
- Platinum Budapest phone number: +36 1 296 5933 ya da +36 70 332 4012
Platinum team will get back to you shortly regarding the service and price details.
Service costs change based on the airport and your needs. Our reservation team will send you the budget details following your reservation request. We woud like to make a reservation as a group.
Yes, we provide discounted prices for group services. Please contact us for details:
- by sending an e-mail:
- Platinum Turkey e-mail:platinum@celebiplatinum.com
- Platinum Budapest e-mail:platinumservice@celebiaviation.hu
- by calling us:
- Platinum Turkey phone number: +90 850 252 1 252
- Platinum Budapest phone number: +36 1 296 5933 ya da +36 70 332 4012
Children traveling “alone” are charged individually. Services are free for children up to 6 years old who travel with adults.
You can make the payment via EFT or credit card prior to the service. Please inform us about the payment method you prefer while making your reservation.
Yes, you can. Our team will get to you regarding the availability in shortest time.
You can make changes in your reservation or cancel your reservation in cases of problems arising from the airline.
You have to inform us regarding the changes / cancellations of your reservations before 24 hours:
- by sending an e-mail:
- Platinum Turkey e-mail:platinum@celebiplatinum.com
- Platinum Budapest e-mail:platinumservice@celebiaviation.hu
- by calling us:
- Platinum Turkey phone number: +90 850 252 1 252
- Platinum Budapest phone number: +36 1 296 5933 ya da +36 70 332 4012
You can cancel your reservation within 24 hours before your flight without any charges. In case you cancel your reservation before 12 hours 100% of the service fee will be charged as cancellation fee.